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SimpliGov LLC

Client Services Program Director

Pro Services · Sacramento, California
Department Pro Services
Employment Type Full-Time
Minimum Experience Senior Manager/Supervisor

Company

SimpliGov is singularly focused on enabling digital transformation in the public sector through its award-winning workflow automation and secure forms management platform and is enjoying significant success across a growing national list of public sector clients.

SimpliGov improves the government interaction for employees and constituents by automating manual, repetitive workflows, accelerating, and optimizing business processes. SimpliGov empowers public sector agencies to digitize and automate any business process and is no typical, burdensome enterprise application; we combine intuitive drag-and-drop simplicity of use, integrate with existing system infrastructure, we are scalable and customizable to meet exact needs and deliver immediate TCO.

Role

The Client Services Program Director is a senior role within SimpliGov’s professional services team responsible for delivery of digital transformation projects at our top public sector customers. You’ll have a background in project consulting and have a demonstrable record of leading successful IT implementations within the public sector. 

The role blends project management, business analysis, change management, customer advocacy, delivery, support and maintenance across large cross-functional business and IT teams. You will lead the SimpliGov and IT projects teams in delivering multiple project implementations as part of wider government accessibility and digitization programs.

By default, you will become a SimpliGov Platform solutions consultant, able to personally design, configure, implement and test automated workflows. Willingness and ability to get hands-on with our own tools is very important despite this being a senior customer success management role.

You need to host and lead process mapping workshops for requirements capture and design, present and demonstrate SimpliGov solutions and build relationships across cross-functional implementation teams to coordinate activities and get things done.

You will also act as our internal customer advocate, making sure that our product and support teams are responsive to customer needs in support, enablement and proactive product feature development.

Requirements:

  • Minimum 5 years’ experience of leading IT project implementations in public sector organizations.
  • Good grasp of business process re-engineering with ability to capture BPM processes and translate into specifications.
  • Excellent written, verbal, presentation and organizational skills.
  • Good technical understanding of current software and IT eco-systems and technologies.
  • Strong work ethic; exhibits a "sense of urgency" relative to resolving critical issues
  • A problem solver who takes responsibility, demonstrates personal integrity, and can effectively deal with difficult and/or ambiguous situations
  • Sacramento based with ability to travel when required.

We Offer

  • Opportunity to join a venture with proven technology set to rapidly expand and enjoy significant success.
  • Medical, dental and vision insurance.
  • Technology and Transportation expense reimbursements.
  • Health Club Membership.
  • 401K with company matching.
  • Freedom Paid Time off Policy.

All qualified applications will receive consideration for employment without regard to race, sex, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

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  • Location
    Sacramento, California
  • Department
    Pro Services
  • Employment Type
    Full-Time
  • Minimum Experience
    Senior Manager/Supervisor